Use our contact form
Our contact form is located on our contact us page. We will do our best to get back in touch with you within 1 business day or sooner.
Search the FAQ pages.We've written up lot's of our Frequently Asked Questions to give all of the most common answers. They are all listed to your right.
Common Documents and Rebates
- $40 1yr Internet Rebate
- $50 2yr Internet Rebate
- SkyWire Service Agreement
- SkyWire Install Confirmation
- SkyWire Phone Service Agreement
Router Emulators
What Router Should I Buy?
All ipv4 routers are compatible with our system, such as Netgear, D-link, Belkin, and Linksys. It is our experience that Netgear routers have the fewest amount of service calls and returns. You can purchase a Netgear router from SkyWire for $50 and we will program it and install it for you. Simply ask your Sales Rep.
How Do I Secure My Wireless Router?
There are 3 basic wireless secure encriptions, WEP, WPA, WPA2. Any of these security encriptions should be sufficient. Refer to your router User Manual.
Can I Have More Than One Computer Connected?
Yes, SkyWire Communications supports any number of computers on our services. In order to do so you will need a router. If all computers can be hard-wired, or connected directly to the router, this is preferable. Where this is not possible, wireless connectivity is the next best solution. To decide which router to buy, refer to "What Router Should I Buy" question above.
How Do I Set-up My Email Account on Outlook, Incredimail, or Windows LiveMail?
Setting up an email account is easy. If you have an email address through Skywire such as "abc123@skywireusa.com," follow the steps provided. If you are using another email service such as Gmail, Hotmail, Yahoo, etc., go to "How To Set-up Outlook and Another Email Client Not Using a SkyWire Email Account."
Create a new Email Account on your Email Clinet.
The Account type will be a POP3 account.
The setting are as follows:
Your name: This is the name others will see attached to your email address ie. John Doe
User name: This is the first part of your email address ie. if your email is "abc123@skywireusa.com" your username would be "abc123".
Password: As provided by your ISP
Email address: "your-user-name@skywireusa.com"
Incoming Mail Server: mail.skywireusa.com
Authenication and SSL: Unchecked (disable)
Outgoing Mail Server: mail.skywireusa.com
Authenication and SSL: Unchecked (disable)
Test Settings
If unable to send and recieve emails successfully contact us at (435)656-2801.
How Do I Login Into My SkyWireusa Email Account on the Web?
Go to the link provided http://www.skywireusa.com/skymail your username will be the first part of your email address. For example: if your email is "abc123@skywireusa.com" your username would be "abc123". Enter your password. If you forgot your password contact us as (435)656-2801.
How to Set-up Outlook or Another Email Client Not Using a SkyWire Email Account
Setting up an email account is easy. If you have an email address through SkyWire such as "abc123@skywire.com," Go to "How Do I Set-up My Email Account on Outlook, Incredimail, or Windows LiveMail". If you are using another email service such as Hotmail or Yahoo, etc., follow the steps provided.
By default SkyWire blocks port 25 (smtp) this port is usually used for sending email via an email client.
You will need a Static IP Address; please contact SkyWire Communications at (435)656-2801.
Does SkyWire support VOIP (Voice over IP) Services?
SkyWire's System is 100% compatible with VOIP.
What VOIP System Should I Choose?
SkyWire supports all VOIP systems. When choosing a VOIP provider, it is a good idea to know where their company and system is located. A company closer to Utah usually will have better service than one further away. Why is this? This is because even though SkyWire can guarantee QOS (Quality of Service) on its system, we cannot make any guarantees once it is on the internet. So, for example, information sent to New York typically takes longer than information sent to California. When comparing VOIP providers it is wise to ping (test the time) a VOIP provider from your computer before signing up. This will help you to know which provider is best for you. To ping, read the "How Do I ping?" answer on this page. A good ping should come in about 40-70 ms.
We do not endorse any VOIP provider, but have found Packet8 to have one of the lowest ping times (latency).
Pinging is a very valuable tool to help test a internet connection. To ping, open a command prompt. This is usaully done by pressing the start button, click on run and type the letters "cmd". Once you have a command promt open, type for example "ping www.yahoo.com". This will reply with something along these lines.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\>ping www.yahoo.com
Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:
Reply from 209.131.36.158: bytes=32 time=38ms TTL=51
Reply from 209.131.36.158: bytes=32 time=57ms TTL=51
Reply from 209.131.36.158: bytes=32 time=39ms TTL=53
Reply from 209.131.36.158: bytes=32 time=35ms TTL=53
Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 57ms, Average = 42ms
C:\>
My Internet Connection Intermittently Cuts Out, How Do I Fix It?
This could be caused by a bad power supply. If this is the case when it is not working, your network connection will say "disconnected." If your computer says that it is connected, it may be that your computer is not recieving an IP Address and will need a static IP address. To recieve a static IP address, please contact our Customer Service Department @ (435)656-2801. They will also be able to test your connection to ensure the best quality of connection.
SkyWire offers speeds comparable and faster than most Cable and DSL company's. If you would like even faster speeds, please contact our Customer Service at (435)656-2801. We can offer speeds upto 14mbps and high point to point links as well.
We offer service in most of all Washington County and Iron County, including but not limited to: St. George, Ivins, Santa Clara, Bloomington, Bloomington Hills, Washington, Washington Fields, Cedar City, and Enoch. To see if we have service in your area, please call Customer Service at (435)656-2801. (Coverage Maps coming soon)
How do access my voice mail?
When checking your voice mail DIAL *98. Enter your password (default password is 7777).
When checking your voice mail remotely DIAL (435)773-6900. Enter your Phone #, when prompted enter your password.
How do I change my recorded greeting?
You can change your recorded greeting by dialing *98 to access the voicemail system, once there, press 0 for the administrative menu.
Can I keep my existing phone number?
Yes, we can transfer over 99% off all numbers. The porting process usually takes 5-10 business days. But can take up to 30 days for your previous phone provider to release the numbers.
My phone keeps breaking up?
This can be caused by a few different reasons, Call Customer Support 435-656-2801
What features do I have?
Sky Phone has over 62 features. See the Features Click here